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SHIPPING AND RETURNS

Shipping Policy

Below is our shipping policy to ensure a smooth and transparent delivery process for your orders:
 

Order Processing Time:
 

  • Upon receipt of your order, our team will begin processing it within 1-2 business days. This includes verifying product availability, conducting quality checks, and preparing your sofa for shipment.
     

Shipping Methods:
 

  • We offer standard shipping for all orders within the United Kingdom. Standard shipping typically takes between 5-10 business days for delivery, depending on your location.

  • Expedited shipping options may be available for select products, offering faster delivery times for an additional fee. Please contact our customer service team for more information on expedited shipping options.
     

Shipping Costs:
 

  • Shipping costs are calculated based on the size, weight, and delivery location of your sofa. Shipping fees will be displayed during the checkout process before you finalize your order.

  • We may offer free shipping promotions for qualifying orders or products. Please check our website or promotional materials for any ongoing free shipping offers.
     

Shipping Restrictions:
 

  • We currently only offer shipping within the United Kingdom. We do not ship to international destinations.

  • Certain remote or hard-to-reach areas may have limited shipping options or additional delivery surcharges. If you are unsure about the shipping availability to your area, please contact our customer service team for assistance.
     

Delivery Process:
 

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status of your delivery.

  • Our delivery partners will contact you to schedule a delivery time that is convenient for you. Please ensure that someone is available to accept and sign for the delivery at the designated time.
     

Delivery Issues:
 

  • While we strive to ensure timely and accurate deliveries, unforeseen circumstances such as weather delays or carrier issues may impact delivery times. If you encounter any issues with your delivery, please contact our customer service team for assistance.
     

Shipping Policy Updates:
 

  • We reserve the right to update or modify our shipping policy at any time. Any changes to our shipping policy will be communicated on our website or via email to our customers.
     

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance.

Return & Exchange Policy

At SAS Furnishings, we want you to be completely satisfied with your sofa purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines for returning or exchanging your sofa:
 

Eligibility:
 

  • To be eligible for a return or exchange, your sofa must be in its original condition and packaging, unused, and free from any signs of damage or wear.

  • Returns or exchanges must be initiated within 30 days of the delivery date.
     

How to Initiate a Return or Exchange:
 

  • To initiate a return or exchange, please contact our customer service team with your order number and reason for return.

  • Our customer service team will provide you with a return authorization number and instructions on how to proceed with the return or exchange.
     

Return Shipping:
 

  • Customers are responsible for arranging and covering the cost of return shipping for non-defective items.

  • We recommend using a trackable shipping method and insuring the package for the value of the item, as we cannot be held responsible for lost or damaged returns in transit.
     

Exchange Process:
 

  • If you would like to exchange your sofa for a different size, color, or style, please indicate your preference when contacting our customer service team.

  • Exchanges are subject to product availability. If the desired item is out of stock, a refund or store credit may be issued instead.
     

Refunds:
 

  • Once your returned sofa is received and inspected, we will process a refund to the original method of payment, minus any applicable shipping fees.

  • Please allow 3-5 business days for the refund to reflect in your account, depending on your payment provider's processing times.
     

Damaged or Defective Items:
 

  • If your sofa arrives damaged or defective, please contact our customer service team immediately to arrange for a replacement or refund.

  • We may require photo evidence of the damage or defect to expedite the resolution process.

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Non-Returnable Items:
 

  • Certain items, such as custom-made or personalized sofas, may not be eligible for return or exchange unless they are defective or damaged upon arrival.
     

Policy Updates:
 

  • We reserve the right to update or modify our return and exchange policy at any time. Any changes to our policy will be communicated on our website or via email to our customers.

If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team for assistance. Thank you for choosing SAS Furnishings.

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